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Refunds

Your best interests are our priority so in addition to the statutory minimum cancellation period of 7 days, myschoolstyle.com provides you with the facility to return goods to us for an extended period of 14 days. The first day is the day following receipt of the goods by you.

In all cases, provided that all the following points are followed then we will either re-credit any sum that we have debited from your credit card for the goods in question, send you a cheque if that is the method of payment that you used or exchange them for other similar goods of the same or greater value.

  • All returned goods must be received by us within the stated time period
  • All returned goods must be undamaged, unused, unwashed, unaltered and be in the same condition as they were when we sent them to you.
  • All returned goods must be in the original undamaged packaging with hangers when supplied.
  • All returned goods must be accompanied by paperwork that clearly identifies the order from which the return arises

Please note that:
You will be responsible for the cost of returning the goods to us and you do so at your own risk. If you send items back through the postal system with no or insufficient postage stamp attached then they will NOT reach us and will be returned to you by Royal Mail.

On receipt all items will be inspected and if the product returned is not in a fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item.

The above provisions only apply to generic items which have NOT been customised for your order. For items which have been tailored for your particular order, for instance embroidered with a school emblem, then once the customisation has taken place no cancellation can be made and no returns for refund can be accepted except where we agree in advance or in accordance with your legal rights and if one or more of the following applies :

  • If there is a fault with the garment
  • If the garment supplied differs in specification to that advertised

If you have ordered a garment of the wrong size which has been embroidered for your order and you wish to exchange it for the correct size then you should contact us to make arrangements.

If you return an embroidered item because it is faulty or because it differs to the advertised specification we will replace the item with a new garment that meets the advertised specification.

Where goods are returned outside the extended period of 14 days, returns are not normally accepted and in the instances where we choose to do so we reserve the right to deduct a re-stocking charge and to recover our original carriage costs.

Where all items on an order are returned for refund then we consider that the P&P element of your order has been completed. In this instance we will deduct the carriage charges or £1.99 (whichever is the higher) from any refund. Furthermore, where refund of the returned items would result in the net order value (residual items) going below our free Packaging and Postage threshold then we will deduct the carriage charges or £1.99 (whichever is the higher) from any refund.

Where items are returned without original packaging or hangers or in any other condition that is not the same as when they were dispatched by School Style Ltd we reserve the right to charge (by way of deduction from any refund) for the cost of making good the items to a resaleable condition.

Where we agree to accept items back for return that have been customised we reserve the right to deduct a re-stocking fee from any refund due.



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